eb333 Privacy Policy

1 Introduction and Overview

eb333 is a trusted online gaming and entertainment platform in Bangladesh. We place the highest importance on the personal privacy of our users. This Privacy Policy ("Policy") explains what types of personal information we collect, why we collect it, and how that information is used, stored, and kept secure.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and international best practices. We believe that transparency about information is the foundation of our trusted relationship with you.

If you have any questions about this policy, please contact our support team directly: [email protected]

2 Information We Collect

We may collect various types of information during registration and use of the eb333 platform. This information falls into two main categories:

2.1 Information You Provide Directly

When you provide information to us directly, we may collect the following:

• Full name and username
• Email address
• Date of birth (for age verification)
• Residential address
• Mobile number
• Payment method details (bKash, Nagad, Rocket, Upay, bank account details)
• National ID card or passport details for identity verification
• Information provided during live chat or email communication

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser and operating system information
• Date and time of access to the platform
• Pages viewed and features used
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

3 Purpose of Data Use

We use the information we collect for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Providing bonuses, rewards, and promotional offers
• Providing customer support and resolving complaints

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying your age (our platform is for users aged 21+ only)
• Ensuring account security
• Meeting applicable legal and regulatory obligations

3.3 Service Improvement

• Improving platform performance and user experience
• Developing new games and services
• Analyzing gaming activity to provide a personalized experience
• Sending relevant promotions and offers (with your consent)

4 Sharing Information with Third Parties

eb333 gives the highest priority to protecting your personal information. We may share information with third parties in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us with payment processing, identity verification, fraud prevention, and technology infrastructure management on our behalf. These partners are bound by strict confidentiality agreements.

4.2 Game Providers

Our game software providers — including Pragmatic Play, Spribe, JILI, and PG Soft — may access certain technical information to operate their games properly. This information is not used for marketing purposes.

4.3 Legal Obligations

We may disclose information in response to valid requests from government authorities or courts, to assist in investigations of fraud or money laundering, or where necessary to protect the rights of ourselves or our users.

4.4 Business Changes

In the event of a merger, acquisition, or other corporate change, user information may be transferred. We will notify users in advance in such circumstances.

5 Cookies and Tracking Technology

The eb333 platform uses cookies and similar tracking technologies that help us improve the quality of our services.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, security verification, and payment processing. Disabling these cookies will prevent the site from functioning properly.

5.2 Functional Cookies

These cookies remember your preferences and provide a personalized experience — such as language preference and game history.

5.3 Analytics Cookies

These cookies help us understand how users are using the platform so we can improve our services further. This information is collected in aggregate form and is not personally identifiable.

You can control cookies from your browser settings. However, please note that completely disabling cookies may prevent some of our services from working properly.

6 Data Security

eb333 applies industry-standard technical and administrative measures to protect your personal information.

6.1 Technical Safeguards

• SSL/TLS encryption used for all data transmissions
• Advanced encryption methods for sensitive information
• Secure and restricted server infrastructure
• Regular security assessments and testing
• Firewall and intrusion detection systems

6.2 Administrative Safeguards

• Data protection training for staff
• Need-to-know access policy for information
• Regular internal security audits
• Strict data processing agreements with third parties

7 Data Retention

We do not retain your personal information beyond what is necessary. The retention period for information is determined according to the following policy:

• Active account data: for the full duration the account remains active
• Transaction records: in accordance with applicable legal obligations (generally five to seven years)
• Identity verification documents: for the period required by law after account closure
• Communication history: for the time needed for support and complaint resolution
• Marketing preferences: until you withdraw your consent

Upon a deletion request, we will not retain any information beyond legal obligations. Once data is deleted, it cannot be recovered.

8 Your Rights

You have the following rights regarding your personal information, which we respect:

8.1 Right of Access

You may request a copy of the information we hold about you at any time. We will provide that information within a reasonable timeframe.

8.2 Right to Rectification

If your information contains any inaccuracies or is incomplete, you may request a correction. This can be done through account settings or via our support team.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, we retain the right to keep information necessary to fulfill legal or contractual obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, including marketing communications. We will act on such a request without delay.

8.5 Right to Data Portability

In certain circumstances you may receive your data in a structured, machine-readable format. To exercise this right, contact us at [email protected].

To exercise any of the above rights or to raise a data protection complaint, please contact our support team. We will aim to respond within 30 business days.

9 Protection of Minors

eb333 is a responsible gaming platform. Our services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification measures are in place during the registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

If a parent or guardian suspects that their minor child is using our platform, please contact us immediately at [email protected].

10 International Data Transfers

Our operations and some technology service providers' servers may be located in various countries. As a result, your information may be processed outside of Bangladesh.

We ensure that such international transfers are conducted under strict contractual safeguards. Third-party organizations are required to maintain data protection standards equivalent to or higher than those described in this policy.

11 Changes to Policy

We may update this privacy policy periodically in response to business changes, the addition of new services, or legal requirements.

For significant changes, we will send a notification to your registered email address and clearly indicate the update on the website. Continued use of the platform after a change is made will be considered acceptance of the new policy.

The date of each version will be noted at the top of the document. Previous versions will be provided upon request.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the methods below:

• Email: [email protected]
• Live Chat: 24/7 support available through the website

Our dedicated privacy team will process your request as quickly as possible. We are committed to fully cooperating with you on the protection of your information.